Introduction
FreightForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight management platform and related services.
By accessing or using FreightForge, you agree to the terms of this Privacy Policy. If you do not agree with our policies, please do not use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, and MC number when you register for an account.
- Business Data: Load information, customer details, driver information, documents, and invoicing data you enter into the platform.
- Payment Information: Billing address and payment method details processed through our secure payment processors.
- Communications: Messages, support requests, and feedback you send to us.
- SMS Data: Phone numbers and message content for driver status updates (with consent).
We automatically collect certain information when you use our platform:
- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed)
- Usage information (features used, actions taken within the platform)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our freight management services
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Personalize and improve your experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, SMS delivery, analytics).
- Business Partners: With your consent, to facilitate integrations with other freight industry services.
- Legal Requirements: When required by law or to respond to legal process.
- Protection: To protect the rights, property, and safety of FreightForge, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing using bcrypt
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Secure data centers with physical security measures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.
Your Rights and Choices
You have the right to:
- Access, update, or delete your account information
- Export your data in a portable format
- Opt out of marketing communications
- Request information about how your data is used
To exercise these rights, please contact us at privacy@freightforge.com.
Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.
Children's Privacy
FreightForge is not intended for individuals under the age of 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
FreightForge
Email: privacy@freightforge.com